Office Hours
After Hours by Appointment
Contact me to schedule a virtual meeting
Insurance Products Offered
Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet
Other Products
Banking, Investment Services, Annuities
Would you like to create a personalized quote?
Lisa RO Ross
Office Hours
After Hours by Appointment
Address
Surprise, AZ 85374
Across street from Post Office south side of Bell Rd. Next to Palm Valley Pediatric Dentistry
Office Hours
After Hours by Appointment
Contact me to schedule a virtual meeting
Insurance Products Offered
Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet
Other Products
Banking, Investment Services, Annuities
Would you like to create a personalized quote?
Office Info
Office Info
Office Hours
After Hours by Appointment
Contact me to schedule a virtual meeting
Location Details
- Parking: In front of building
- Parking: South of building
- No steps/stairs
-
Phone
(623) 974-2600 -
Toll Free
(866) 974-2600 -
Fax
(623) 974-4600
Languages
Insurance Products Offered
Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet
Other Products
Banking, Investment Services, Annuities
Office Info
Office Info
Office Hours
After Hours by Appointment
Contact me to schedule a virtual meeting
Location Details
- Parking: In front of building
- Parking: South of building
- No steps/stairs
-
Phone
(623) 974-2600 -
Toll Free
(866) 974-2600 -
Fax
(623) 974-4600
Languages
Simple Insights®
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How to create a home inventory
A home inventory can be a way to help make home or renters insurance coverage decisions & expedite the insurance claims process after theft, damage or loss.
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What to do if you lose your job
Job changes can lead to upheaval and uncertainty. From severance pay to health insurance options, here’s guidance about what to do when you lose your job.
Pressure washer safety tips
Pressure washer safety tips
You've got a big mess, but before you set the power washer to blast, take time to learn a few tips that might help prevent damage to what you are washing.
Social Media
Viewing team member 1 of 15
Jennifer Berning
Office Manager
License #17051500
Jennifer is the Office Manager: She has over Eleven years of industry experience. 🎓 Her passion is to educate team members and policyholders so they may achieve their goals. She spends a lot of time learning and training to excel. Jennifer says, "You will never know how much of a difference you can make in the lives of others until you try." 🌟
Jennifer says, "I want everyone to walk away being satisfied knowing that their concerns were addressed and responded to with care." 😍
She is originally from Batesville, Indiana 🏞️🏠, and currently resides in Maricopa, AZ. ☀️ She loves being with friends and family 👪, spending time outside in the sunshine ☀️, and traveling ✈️. She is also a fan of 🏰 and fondly remembers growing up and visiting the park. 🎢 Jennifer graduated from Purdue University.
One of her favorite quotes is by Clare Pooley, "In a world where you can be anything, be kind." 🌍❤️
I can help you with your Auto Insurance, Home Insurance, Renters Insurance, Life Insurance, Health Insurance or Commercial Insurance needs. My free time is spent traveling through sunny Arizona and beyond.
Viewing team member 2 of 15
Brittany Smathers
Personal Account Representative
License #20227779
Hi! I’m Brittany, and I have been with State Farm for a while now. I was a competitive gymnast for over a decade and later transitioned to coaching in New Mexico. I'm passionate about the arts and love participating in musical theater and dance shows. I love to write music on my guitar with my talented teenage son. Looking forward to connecting with you!
Viewing team member 3 of 15
Ariana Smith
Account Manager
License #10606693
I’m a proud Arizona newbie, and after just a year here, I’m totally hooked! The warm weather and jaw-dropping views are what sold me on this place. I’m originally from Virginia, with a quick detour through Kansas, and let me tell you—I’ve never been a fan of the cold. When winter hits, I’m counting the days until it’s over. Arizona’s 40-degree lows are a dream compared to the -13 temps I survived back east!
I’m all about the outdoors—camping, hiking, swimming, or just firing up the grill in the backyard. You’ll find me soaking up the sun every chance I get. I’m also a huge fan of live sports and concerts, always chasing the next event to dive into. Life’s too short to sit on the sidelines, so I go all in, making the most of every moment.
Viewing team member 4 of 15
Hayden Ames
Account Manager
License #20668881
Hi, I’m Hayden! My journey in insurance began after helping people on a financial basis and building lasting relationships, I quickly realized that this is what I love doing—it’s my way of helping others. I grew up in Maple Valley, WA, and attended MSU, where I majored in human and health development. While that was a great experience, I’ve found much more satisfaction in the insurance world.
My mom, dad, and older brother are my biggest support system, and I’m grateful for them every day. Outside of work, I’m all about being active—skateboarding, golfing, snowboarding, or anything outdoors. I love meeting new people from all different walks of life, and I’m excited to connect with you!
Viewing team member 5 of 15
Vinnie Bourgeois
Account Manager
License #18138998
Hello! I was born in Laos but raised in the vibrant Cajun country of Louisiana, where community and culture shaped who I am. I'm a proud mother of three and happily married, with seven wonderful grand-kids and two fur babies bringing joy to our home.
As a bilingual professional, I’m licensed in all lines of insurance and passionate about helping others navigate their needs. When I'm not working, you can find me outdoors—fishing, camping, or hiking—or traveling to discover new cultures and create lasting memories. Excited to share my journey with you!
Viewing team member 6 of 15
Shani Morales
Account Manager
License #15725452
With over 20 years of customer service experience most of them in insurance, I am dedicated to making your move as seamless as possible. Growing up in El Paso, TX, I understand the excitement and challenges of relocating, especially to a wonderful place like Surprise, AZ. If you are moving here, my goal is to provide a smooth transition and personalized support every step of the way.
I studied Mathematics in college, but my greatest joy comes from being a proud mother to three beautiful daughters. In my free time, you’ll find me spending quality moments with them—whether we’re swimming, watching movies, exploring parks, or taking mini road trips. I believe in patience, kindness, and truly caring for the people I work with, ensuring every customer feels confident and supported in their journey.
Viewing team member 7 of 15
Robin Ostrowski
Auto/Home/Life Insurance Rep
License #20273455
Growing up in central Illinois with five siblings, I learned the value of hard work and strong relationships early on. After earning my degree in Business Management, my husband and I ran a successful jewelry store in Chicago for 30 years while raising our three incredible children. Family has always been my greatest joy, and I am so proud of the amazing people my kids have become.
After my husband’s passing in 2020, I continued running our business for several years before my daughter and I made the move to Arizona. This transition led me to a new and rewarding career in insurance, where I’ve been licensed since 2021. I love this journey of helping others protect what matters most and guiding them through important life decisions. I bring the same dedication, care, and service to my customers that I did in my business for decades.
I’m excited to be part of this team and look forward to building meaningful connections with those I serve!
Viewing team member 8 of 15
Jody Gallo
Customer Relations Representative
Jody has been with Lisa RO Ross State Farm Insurance since 2014. She enjoys helping State Farm customers. She is a passionate animal lover. During her time off, she enjoys spending time outdoors, traveling, music, exploring new places and being with her family and friends
Viewing team member 9 of 15
Dani Collins
Customer Service Representative
License #8747918
Dani is a longtime team member who really enjoy the insurance industry. She is bilingual and speaks both English and Spanish. She says, “I’ve learned so much from insurance. It is something we need in our lives.” 🤩
Aside from work, Dani enjoys being in nature 🌸, working out 🏃♀️, and catching up with friends ☕️. She is a lifelong Arizona resident. Her favorite quote by James Frey is, “Live and let live.” 😌
When it comes to insurance, Auto, Home, Renters, Life, Pet Insurance and more.
Viewing team member 10 of 15
Svetlana Permiakova
Account Manager
License #17113395
I have been with Lisa RO Ross State Farm Insurance since 2013. I am fluent in Russian, English and French. I am proficient in Polish and Spanish. I have knowledge in Auto Insurance, Home Insurance, Life Insurance and Health Insurance. I am passionate about State Farm customers enjoy assisting them. In my free time I enjoys reading, hiking, movies, and hanging out with friends. I also enjoy cooking.
Viewing team member 11 of 15
Laura Anderson
Account Manager
License #19658744
Viewing team member 12 of 15
Nuvia Najera
Auto/Home/Life Insurance Rep
License #19596796
Nuvia has been in the insurance field for several years. She is bilingual and speaks both English and Spanish. She enjoys Life and Health Insurance and provides customers with explanations of their Auto and Home Insurance coverages. She enjoys reviewing coverages in detail with each customer. She says, "Insurance shouldn't be this tedious thing you want to avoid. It's about knowing the reasons behind insurance." 💼
Nuvia was born and raised in Arizona. She enjoys spending time with her son by playing video games 🎮 and exploring 🌳. She is also a fan of scary movies 🎃🎥 and going to haunted houses 👻. Halloween is her favorite holiday! 🕸️🎃 Her favorite quote is by Dodinsky, "Be there for others, but never leave yourself behind." 💫❤️
Call or stop by to get a Auto, Home, Life, Health, or Renters Insurance quote today! Nuvia is bilingual and can help our Spanish speaking community.
Viewing team member 13 of 15
Jarrod Regnier
Account Manager
License #19705174
Jarrod is a team member who values building strong, honest, and professional relationships. 🤝 He enjoys getting to know customers, saying, "The better I know a person or family, the better I can provide recommendations for policies and coverages." 🏡💼
"I get a sense of satisfaction because I truly helped protect that family's future. Life insurance is the most important protection I can provide for a person."
Outside of work, Jarrod loves family time 👨👩👧👦, listening to music 🎵, watching movies 🎥, playing golf ⛳️ and video games 🎮 to relax. He is also an avid sports fan ⚽️🏀⚾️ and loves to support his favorite teams! 🏆
Originally from the south of Chicago, Jarrod enjoys Surprise, Arizona 🌵, and the amazing selection of golf courses ⛳️ and microbreweries 🍻 in the area. His favorite quote is by A.A. Milne, "You're braver than you believe, stronger than you seem, smarter than you think, and loved more than you'll ever know." 💪❤️ Call or stop by the office for a free quote today!
Viewing team member 14 of 15
Eric Haghnazarian
Account Manager
License #20981367
I’ve been in the insurance industry since 2023, and I’m passionate about using what I learn to help others. Growing up in Los Angeles exposed me to a wide variety of cultures, which has helped me better understand and assist people with their unique needs. Life with my three incredible boys, all under 10, has taught me invaluable lessons in patience, love, and listening—skills I bring into my work every day.
Moving to Arizona gave me a unique perspective on how challenging a move can be, and I use that experience to help others get accustomed to their new surroundings. My goal is to make sure my customers feel truly cared for and leave with a deeper understanding of their policies. I’m committed to providing personalized service that ensures everyone feels secure and informed about their coverage.
Viewing team member 15 of 15
Becky Smith
License #19758044
My name is Rebekah (Becky) Smith, and I bring a blend of legal expertise and a genuine passion for exceptional customer service to the insurance industry. I began my career as a customer service associate, but my dedication to learning and growth led me to excel on the service side of the business.
A longtime resident of Buckeye, AZ, I earned my Associate’s Degree in Paralegal Studies from Brighton College. I started my professional journey in personal injury law, where I discovered a true passion for educating customers about their insurance coverage and helping them navigate complex situations.
Outside of work, I love reading, writing, and crafting with my daughter and younger siblings—even when we’re miles apart. Although I come from a large family, my home life is centered around my husband, daughter, and a strong sense of connection with those I hold dear.
surprise - AZ Full Time
Surprise, AZ Full Time
surprise - AZ Full Time
surprise - AZ Full Time